Products purchased on the www.blaze-milano.com website are normally delivered in Italy within 5 working days from the order date, and 7 days for all other destinations.
Deliveries may incur slight delays during holiday periods and please note that couriers do not deliver on public holidays or weekends.
An extra working day is required for orders paid for by credit card to allow for standard administrative procedures.
Shipping costs are covered by BLAZÉ SRL for all orders over €500
For non EU orders: all orders are delivered duties unpaid, and all import taxes, duties and custom fees, as well as compliance with the laws and regulations of the destination country, are the customer’s responsibility.
Products on sale are not returnable for a refund unless the product is damaged or the wrong item was received.
Information notice on the right of withdrawal and return of faulty and non-conforming goods – right of withdrawal
if you are a consumer, you are entitled to withdraw from the contract, without stating a reason or incurring a penalty, within 14 (fourteen) days from when you or any appointed third-parties (I) receive the product or (II) if several products on one order are delivered separately, from the date the last product was received. According to the Italian consumer code, “consumer” shall mean any individual who is acting for purposes other than his or her trade, business or profession. Only consumers are permitted to place orders through BLAZÉ’S website.
To exercise a right of withdrawal, the consumer must notify BLAZÉ SRL, a company incorporated under Italian laws, with their registered office in Via Bettino Ricasoli 2, 20121, Milan. Please send an email with your return request to mailto:e-boutique@blaze-milano.com and we will provide you with a label and instructions on how to proceed. Returns must be requested within 14 days of receiving your order.
Once we have received the return item, we shall refund all payments received from you, without undue delay and in any event, not later than 14 (fourteen) days from the day on which BLAZÉ receives your package back.
return shipping costs are covered by BLAZÉ SRL.
All refunds will be wired using the same means of payment you used for the initial transaction, unless you request the refund to be made using a different means of payment. In this case, you will be charged all additional costs incurred to refund the amount to the different means of payment you choose.
The right of withdrawal does not apply to custom or personalized products.
If the returned goods are found to be damaged (for instance showing signs of wear, abrasion, nicks, scratches, deformation, etc.), not complete with all parts and accessories (including unaltered labels still attached to the product), unaccompanied by the instructions/notes/manuals supplied, the original packaging and packing and the original warranty, if any, the customer (I) shall be accountable for the decreased value of the product, and be entitled to receive a refund equal to the residual value of the product (II) BLAZÉ can decide to not accept the return and send the item back to you at your own expenses. To this purpose, you are kindly requested not to handle the product other than as strictly necessary to establish the nature, characteristics and functioning of the same, and to use the original packaging of the products plus further protective packaging that will keep them intact and protect them from writing or labels.
return due to defect or nonconformity
in addition to your statutory rights in relation to defective products, we offer the following right in respect of defective products. In circumstances where you consider that the product does not conform with the contract at the time of delivery, you should promptly contact us via our web form with details of the product and its damage or by email at mailto:e-boutique@blaze-milano.com . You should return the product to us at the address indicated on the ticket that you will receive with the product on delivery or later indicated by email. We will fully examine the returned product and will notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We will usually process the refund or replacement as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you are entitled to a refund or replacement of the defective product. Products returned by you because of a defect, where one exists, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. We will always refund any money received from you to the credit card originally used by you to pay for your purchase. This clause does not affect your statutory rights.
to request a return kindly write an email to mailto:e-boutique@blaze-milano.com and you will receive a label and instructions on how to return the products.
please send an email with your return request to mailto:e-boutique@blaze-milano.com and we will provide you with a label and instructions on how to proceed.
